Our Team
We’re committed to delivering valuable and individually tailored IT services for our clients by using our vast experience and knowledge.
Meet the winning team behind Clarity Technology, and find out why we love what we do.
Bill Thousand
PRESIDENT
Bill has over 30 years of experience in software development, hardware, and network support. He is our primary systems architect, overseeing all areas of the day-to-day operations here at Clarity. He understands the incredible impact of technology on small businesses, and seeks to provide small-business owners with solutions that deliver the highest overall value to their companies.
Favorite Part of the Job
Jennifer Endicott
VP OPERATIONS AND FINANCE
Jennifer has extensive experience working with clients in a variety of industries to find the best web-based solutions for their business or organization. She has been with Clarity for over 20 years and manages our application development team and services. Jen also works in database administration, consulting, client development, and oversees the daily operations of HR and accounting.
Favorite Part of the Job
“Working with the Clarity team and being a part of our clients’ team. I love digging in and asking a lot of questions to truly understand not only their technology needs but learning as much as I can about each client’s business. I enjoy problem solving and meeting people so finding ways to make someone else’s work more efficient and enjoyable is incredibly rewarding.”
Andrew Carlson
VP TECHNOLOGY
Andrew has been with Clarity for over 10 years and is responsible for day-to-day operational support. In short, he solves problems. Whether troubleshooting for our clients, or our staff, critical thinking is his area of expertise!
Favorite Part of the Job
Bill Sorrentino
VP SOFTWARE DEVELOPMENT
Bill brings over 35 years of expertise in networking, hardware, security, and software development. Throughout his extensive career, he has built a strong reputation for delivering innovative and tailored solutions to meet the unique needs of his clients. With a deep understanding of the evolving technology landscape, Bill is committed to helping businesses optimize their IT infrastructure, enhance security, and streamline operations through cutting-edge technology.
Favorite Part of the Job
“Working with the people and technology to solve business solutions for small
businesses.”
Jayson
DIRECTOR OF FINANCIAL OPERATIONS
Jayson is responsible for all aspects of the procurement and invoicing process. He maintains renewal records and inventory, quotes new product purchases, invoices for monthly agreements and sales, and handles a wide range of accounting functions.
Favorite Part of the Job
“I am a helper by nature, and this industry gives me the ability to be involved in helping clients be successful in their business. I enjoy the challenge of searching the vast field of options available and matching those to the needs of the client. I learn something new every day.”
Brooke
DIRECTOR OF BUSINESS DEVELOPMENT
Brooke assists our existing, new, and potential clients in a variety of capacities. She is responsible for holding check-in meetings and calls with clients, creating and presenting proposals, and working with new clients to complete the onboarding process, as well as many other tasks that arise to ensure our clients’ needs are met.
Favorite Part of the Job
Annah
SERVICE MANAGER
Annah manages our service team by coaching and mentoring an outstanding group of technicians and engineers, as well as managing our client’s technical projects, service onboarding, and a variety of internal projects that help the service team provide their best support to our clients.
Favorite Part of the Job
Dan
SENIOR SYSTEMS ENGINEER
Dan has over 23 years of experience in the field and loves finding the solution to any
problem his clients bring to him. Dan found his passion for IT after building his first
computer at 13.
Favorite Part of the Job
“It might sound clique, but my favorite part is really the people. I love working with all my clients and maintaining those relationships.”
Brandon
SYSTEMS ENGINEER
Brandon is part of our technician team. He enjoys being able to problem solve while getting to know our clients and interacting with the community on a personal level.
Favorite Part of the Job
“The most exciting part of my day is working with the clients and helping solve the days new problems.”
Jason
SYSTEMS ENGINEER
Jason is part of our technician team and assists our clients with computer and phone-related projects and issues. He also helps users with troubleshooting, deploying equipment, and coordinating with our clients’ other technology vendors.
Favorite Part of the Job
LeRoy
SYSTEMS ENGINEER
LeRoy is part of our technician team, and his role at Clarity stretches from project design and implementation, troubleshooting, and help desk and escalation support.
Favorite Part of the Job
Tony
IT SERVICES TECHNICIAN
Tony is part of our technician team and assists our clients with resolving issues both big and small. He also follows up with clients to make sure solutions are working as expected, and answers any questions they may have about their technology.
Favorite Part of the Job
Kireina
IT SERVICES TECHNICIAN
Kireina is part of our technician team. She chose to join the IT field because she loves learning new things and working closely with our clients.
Favorite Part of the Job
Beth
IT SERVICES TECHNICIAN
Beth is part of our technician team. She enjoys having the opportunity to assist our clients in resolving all types of issues that may arise day-to-day whether they be small, pestering problems or larger scale interruptions to work flow.
Favorite Part of the Job
“My favorite part of working here is the opportunity to dive deep into new technology every day. The tech world is vast and ever growing at incredible speeds and I love that I get to be a part of that while making our client’s lives a little easier.”
Jackson
IT SERVICES TECHNICIAN
Jackson is part of our technician team. Jackson enjoys being actively involved with clients
and excels in diagnosing and resolving technical issues. His expertise in user assistance
ensures that our systems run smoothly and securely.
Favorite Part of the Job
“Seeing and hearing the relief and satisfaction from each client when we solve their tech
challenges every day.”
Ryan
IT SERVICES TECHNICIAN
Ryan is part of our technician team. He chose to join the IT field because he loves the fast
pace it provides. Ryan excels in day-to-day communication with clients and efficient
problem solving.
Favorite Part of the Job
“My favorite part of the job is being able to constantly learn and solve new problems.”
Richy
IT SERVICES TECHNICIAN
Richy is part of our technician team and found his passion for IT during the pandemic. Richy excels in client communication and staying level-headed when faced with complex problems. He loves the learning that comes with IT as well as helping all his clients.
Favorite Part of the Job
“I have always loved helping people and knowing that I have a positive effect on people’s day is really great.”
Corey
IT SERVICES TECHNICIAN
Corey is part of our technician team and has been interested in the IT field since he built his very first computer at just eight years old! Corey appreciated the learning that comes with IT and enjoys finding more than one solution to problems.
Favorite Part of the Job
“I really enjoy getting to make someone’s day better and reassuring people that we can fix whatever problem they have at hand.”
Alberto
HELPDESK TECHNICIAN
Alberto serves as our Helpdesk Technician, responsible for monitoring and managing
hundreds of alerts daily. Additionally, he oversees client travel coordination, ensuring
secure access to accounts for clients traveling internationally.
Favorite Part of the Job
“I like that I always have something new to work on, figure out, learn, and use to help
others. Every day brings a new challenge and is never the same as the day before.”
Kaitlyn
ACCOUNT MANAGER
Kaitlyn is our Account Manager and works as a primary point of contact for our clients.
Kaitlyn works on building strong, lasting relationships and ensuring all client needs are met
with tailored IT solutions. With a focus on strategic problem-solving and effective
communication, she is able to help clients navigate their IT challenges and achieve their
business goals.
Favorite Part of the Job
“My favorite part of my job is building strong relationships with clients and understanding
their needs both personally and professionally. I enjoy the variety each day brings and truly
love being able to work with everyone at Clarity.”
Amanda
SERVICE COORDINATOR
Amanda manages our daily dispatch, ensuring seamless coordination between our clients
and our team of technicians. She plays a crucial role in managing schedules,
communicating effectively with both customer and field personnel, and efficiently
resolving any logistical challenges.
Favorite Part of the Job
“My favorite part of my job is the culture at Clarity. Our team is full of hard workers, but also
extremely friendly and supportive of each other and our clients.”
Paige
OFFICE MANAGER
Paige manages our day-to-day business operations and drives our marketing initiatives
forward. She manages administrative tasks and streamlines office operations to ensure
efficiency and organization. She also leads marketing campaigns, harnessing digital
platforms and traditional media to enhance our brand visibility and attract new clientele.
Favorite Part of the Job
“My favorite part of my job is getting to work closely with the entire Clarity team and tackle
new tasks and objectives every day.”
Chris
SENIOR SOFTWARE ENGINEER
Chris develops and manages websites and cloud applications for our clients, resolves technical issues that arise, and answers any questions our clients may have to ensure their web content is functioning as expected.
Favorite Part of the Job
David
SENIOR SOFTWARE ENGINEER
Dave is part of our software development team and has been in the field for 28 years. Dave
has always had a knack for solving a variety of problems and excels at providing custom
solutions to his clients.
Favorite Part of the Job
“My favorite part of the job is working with other team members to come up with solutions
to complex problems.”
Alex
IT SERVICES TECHNICIAN
Alex is part of our technician team. He helps clients troubleshoot and resolve any issues that arise day by day. He also answers any questions or concerns that clients may have, to ensure that their technology works the way they need it to.
Favorite Part of the Job
Kevin
IT SERVICES ENGINEER
Kevin is part of our technician team and is always ready to help our clients no matter how big or small their problem may be.
Favorite Part of the Job
Ryan
DISPATCHER
As part of our dispatch team, Ryan works to make sure all of our customers’ requests are viewed by technicians in a timely manner while fitting within everyone’s schedules.
Favorite Part of the Job
“It’s the people that I work with. I enjoy talking with everyone in our office, whether it’s about a specific ticket or what their favorite restaurant is. It’s a great atmosphere and it feels like I’m part of a team.”
Susie
DISPATCHER
Susie is always there to take your call and connect you with the member of our team best suited to address your specific needs. She schedules tickets, follow-ups, on-site visits, additional support, and ensures our clients receive prompt assistance.
Favorite Part of the Job
“Problem-solving and communicating with a wide variety of people daily, which are two of my favorite things to do!”